Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Pasay; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment outsourcing company in Metro Manila is seeking individuals for a customer support role. You will handle incoming calls, provide exceptional service, and resolve inquiries effectively. Ideal candidates have a high school diploma and strong communication skills, with some experience in a call center environment preferred.

Qualifications

• 0-2 years of experience preferred.
• Ability to work in a fast-paced, call center environment.

Responsibilities

• Handle incoming calls and address customer inquiries effectively.
• Provide exceptional customer service and support to ensure customer satisfaction.
• Utilize problem-solving skills to resolve issues.

Skills

Proficient in English

Strong customer service skills

Excellent problem-solving ability

Good people skills

Education

High School Diploma or equivalent

Job description

• Handle incoming calls and address customer inquiries effectively.
• Provide exceptional customer service and support to ensure customer satisfaction.
• Utilize problem-solving skills to resolve issues and elicit escalation when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to meet and exceed departmental goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Proficient in English, strong customer service skills, excellent problem‑solving ability, good people skills, and experience in a call center environment
• Qualities and Traits: Strong communication skills, empathy, patience, and adaptability
• Working Conditions: Ability to work in a fast-paced, call center environment