Call Center Representative

Recruitify_HR; Bacolod; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is hiring a customer service professional in the Philippines to handle inquiries via phone, email, or chat, delivering accurate product information and maintaining high customer satisfaction in a fast-paced setting.

The role requires 1-3 years of experience in customer service or call centers, a high school diploma or equivalent, and strong communication and empathetic skills to manage multiple tasks effectively.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 1-3 years in customer service or call center.
• Skills: strong customer service and communication.
• Traits: empathetic, patient and positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions in the database for future reference and quality assurance.
• Collaborate with team members and supervisors to improve overall service quality.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High School Diploma or equivalent

Job description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions in the database for future reference and quality assurance.
• Collaborate with team members and supervisors to improve overall service quality.

Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions in the database for future reference and quality assurance.
• Collaborate with team members and supervisors to improve overall service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in a customer service or call center role.
• Skills and Competencies: Strong customer service and communication skills.
• Qualities and Traits: Empathetic, patient, and able to handle challenging situations with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.