Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Pampanga; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment outsourcing firm in Pampanga is looking for a dedicated Customer Service Representative. You will handle inbound and outbound calls while providing exceptional service. The ideal candidate has a High School Diploma, 1-3 years of call center experience, and strong communication skills. Join a dynamic team committed to customer satisfaction.

Qualifications

• 1-3 years of experience in a call center environment.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Provide exceptional customer service by handling inbound and outbound calls professionally.
• Assist customers with inquiries, complaints, and issues.
• Document all customer interactions accurately.
• Resolve customer issues using problem-solving skills.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English

Excellent communication skills

Strong customer service orientation

Effective problem-solving abilities

Excellent people skills

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service by handling inbound and outbound calls professionally.
• Assist customers with inquiries, complaints, and issues in a timely and effective manner.
• Document all customer interactions and ensure accurate record-keeping.
• Resolve customer issues using problem-solving skills and product knowledge.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in a call center environment.
• Skills and Competencies: Proficient in English language with excellent communication skills.
• Skills and Competencies: Strong customer service orientation and empathy.
• Skills and Competencies: Effective problem-solving abilities.
• Qualities and Traits: Excellent people skills with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.