Call Center Representative

Miranda HR; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service provider in Makati is seeking an entry-level candidate to handle incoming calls and provide exceptional customer service. Responsibilities include documenting customer interactions and collaborating with team members to improve service quality. The ideal candidate holds a bachelor's degree and possesses strong problem-solving skills and a customer-oriented attitude. This position offers a dynamic call center environment.

Qualifications

• Ability to handle high call volumes and provide accurate information.
• Excellent communication skills in English.
• Patience and a positive attitude.

Responsibilities

• Handle incoming calls and respond to customer inquiries effectively.
• Provide exceptional customer service by addressing customer needs and resolving issues.
• Document all customer interactions accurately in the database.
• Collaborate with team members to improve service quality and customer satisfaction.
• Assist in achieving departmental goals and performance metrics.

Skills

Customer service orientation

Problem-solving skills

Team player

Education

Bachelor’s degree in a relevant field

Job description

• Handle incoming calls and respond to customer inquiries effectively.
• Provide exceptional customer service by addressing customer needs and resolving issues.
• Document all customer interactions accurately in the database.
• Collaborate with team members to improve service quality and customer satisfaction.
• Assist in achieving departmental goals and performance metrics.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No prior experience required; entry-level position.
• Skills and Competencies: Strong customer service orientation, problem-solving skills, team player.
• Responsibilities and Duties: Ability to handle high call volumes and provide accurate information.
• Qualities and Traits: Excellent communication skills in English, patience, and a positive attitude.
• Working Conditions: Fast-paced call center environment, may require working in shifts.