Call Center Representative

Metacom Business Process Outsourcing Solution Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A business process outsourcing company in Quezon City seeks a Customer Service Representative to handle incoming calls, address inquiries, and manage customer complaints. The ideal candidate has a High School Diploma and excellent communication skills. This entry-level position offers the opportunity to work in a fast-paced environment and achieve performance goals.

Qualifications

• Entry-level position with 0-2 years of experience required.
• Maintaining detailed records of customer interactions is essential.
• Must possess a friendly, patient, and professional demeanor.

Responsibilities

• Handle incoming calls and address customer inquiries efficiently.
• Provide accurate information regarding products and services.
• Manage customer complaints and escalate when necessary.

Skills

Excellent verbal communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Handle incoming calls from customers and address their inquiries efficiently.
• Provide accurate information regarding products and services.
• Manage customer complaints and provide appropriate solutions or escalate them as needed.
• Maintain detailed records of customer interactions and transactions.
• Achieve individual and team performance goals through effective communication and problem-solving.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years of experience)
• Skills and Competencies: Excellent verbal communication and interpersonal skills
• Qualities and Traits: Friendly, patient, and professional demeanor
• Responsibilities and Duties: Ability to work in a fast-paced environment and adapt to varying customer needs