Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Muntinlupa; On-site; PHP 180,000 - 240,000; Full time

Job summary

A customer service firm in Metro Manila seeks a diligent individual to manage incoming calls, resolve customer complaints, and maintain satisfaction. Candidates should possess a High School diploma and have 1–3 years of experience in a related role. Proficiency in English and excellent customer service skills are essential for success in this position.

Qualifications

• 1–3 years of experience in a call center or customer service role.
• 1–3 years of experience in a call center or customer service role.
• Proficient in English, excellent customer service skills.
• Strong problem-solving abilities.
• Effective people skills and ability to communicate clearly.
• Patience and empathy to handle customer concerns.

Responsibilities

• Manage incoming calls and customer inquiries effectively.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues with a focus on satisfaction.
• Document call information and customer interactions in the database.
• Follow up with customers to ensure their issues are resolved.

Skills

Proficient in English

Excellent customer service skills

Strong problem-solving abilities

Effective people skills

Ability to communicate clearly

Patience and empathy

Education

High School Diploma or equivalent

Job description

• Manage incoming calls and customer inquiries effectively.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues with a focus on satisfaction.
• Document call information and customer interactions in the database.
• Follow up with customers to ensure their issues are resolved.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of experience in a call center or customer service role
• Skills and Competencies: Proficient in English, excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Effective people skills and ability to communicate clearly
• Qualities and Traits: Patience and empathy to handle customer concerns