Call Center Representative

RSD Human Resource Management Consultancy; Negros Oriental; On-site; PHP 167,400 - 290,160; Full time

Job summary

RSD Human Resource Management Consultancy in the Philippines is seeking a customer service associate to handle incoming calls, assist with inquiries and issues, and deliver accurate information about products and services.

You will document customer interactions in the system, resolve complaints when needed, and maintain a high level of professionalism to ensure customer satisfaction within a fast-paced office environment.

Qualifications

• High School Diploma or equivalent.
• 0–2 years of experience.
• Excellent communication skills.

Responsibilities

• Handle incoming calls and assist customers with inquiries and issues.
• Provide accurate information about products and services.
• Document customer interactions in the system.
• Resolve customer complaints and escape issues as necessary.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Communication skills

Multitasking

Education

High School Diploma or equivalent

Job description

Description

• Handle incoming calls and assist customers with inquiries and issues.
• Provide accurate information about products and services.
• Document customer interactions in the system.
• Resolve customer complaints and escape issues as necessary.
• Maintain a high level of professionalism and customer satisfaction.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:0–2 years.
• Skills and Competencies:Strong communication skills.
• Skills and Competencies:Ability to multitask and manage time effectively.
• Qualities and Traits:Customer-oriented and detail-oriented.
• Working Conditions:Fast-paced office environment.