Call Center Representative

JetSon Manpower Agency; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing agency in Metro Manila is seeking a customer service representative. The ideal candidate will respond promptly to inquiries, resolve issues efficiently, and maintain professional interactions. Applicants should have a High School Diploma and be proficient in English. The role demands strong customer service skills, a teamwork-oriented attitude, and a dedication to excellence, contributing to a positive customer experience.

Qualifications

• Ability to manage account details and ensure customer satisfaction.
• Team player with a strong work ethic and a commitment to excellence.

Responsibilities

• Respond promptly to customer inquiries and provide accurate information.
• Utilize problem-solving skills to resolve customer issues effectively.
• Record details of customer interactions and follow-up actions in the required systems.
• Maintain a positive and professional attitude when addressing customer concerns.
• Collaborate with team members to enhance customer experience and service delivery.

Skills

Proficient in English

Strong customer service orientation

Effective problem-solving abilities

Education

High School Diploma or equivalent

Job description

• Respond promptly to customer inquiries and provide accurate information.
• Utilize problem-solving skills to resolve customer issues effectively.
• Record details of customer interactions and follow-up actions in the required systems.
• Maintain a positive and professional attitude when addressing customer concerns.
• Collaborate with team members to enhance customer experience and service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Proficient in English, strong customer service orientation, and effective problem-solving abilities
• Qualities and Traits: Team player with a strong work ethic and a commitment to excellence
• Responsibilities and Duties: Ability to manage account details and ensure customer satisfaction