Call Center Representative

Miranda HR; Quezon City; On-site; PHP 223,000 - 290,000; Full time

Job summary

A leading recruitment agency in Quezon City is seeking a customer service representative to assist customers with product and service information. The ideal candidate will have a high school diploma and 0–2 years of experience. Strong customer service skills, excellent English communication abilities, and the capability to work effectively in a team are essential. This role provides an opportunity to enhance the overall customer service experience in a supportive environment.

Qualifications

• 0–2 years of experience in a customer service role.
• Effective communication and interpersonal skills.
• Attention to detail and organizational ability.
• Good organizational skills and attention to detail.
• Problem-solving and critical thinking abilities.
• Ability to work well in a team.

Responsibilities

• Assist customers by providing product and service information.
• Handle customer inquiries and complaints in a professional manner.
• Document customer interactions and relevant information accurately.
• Collaborate with team members to enhance overall customer service experience.
• Document customer interactions and relevant information accurately.

Skills

Strong customer service skills

Excellent English communication abilities

Organizational skills

Problem-solving and critical thinking skills

Team player ability

Team player

Education

High School Diploma or equivalent

Job description

Description

• Assist customers by providing product and service information.
• Handle customer inquiries and complaints in a professional manner.
• Maintain a positive and empathetic attitude toward customers.
• Collaborate with team members to enhance overall customer service experience.
• Document customer interactions and relevant information accurately.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong customer service skills.
• Skills and Competencies: Excellent English communication abilities.
• Skills and Competencies: Organizational skills and attention to detail.
• Qualities and Traits: Problem-solving and critical thinking skills.
• Qualities and Traits: Ability to work effectively as a team player.