Call Center Representative

StackPH; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Manila is looking for an entry-level professional to handle customer inquiries via phone, email, and chat. Candidates should possess a High School Diploma and strong English communication skills. The ideal candidate will demonstrate problem-solving abilities and be a team player, thriving in a fast-paced environment.

Qualifications

• Entry-level position requiring 0–2 years of experience.
• Proficient in English with strong customer service and people skills.
• Must have a problem-solving mindset and be organized.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer issues and maintain detailed records of interactions.

Skills

Proficient in English

Strong customer service skills

People skills

Education

High School Diploma or equivalent

Job description

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer issues and complaints by taking appropriate actions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Proficient in English; Strong customer service and people skills
• Qualities and Traits: Problem-solving mindset; Organized; Team player
• Responsibilities and Duties: Ability to work in a fast-paced environment; Adaptability to various customer interaction scenarios