Call Center Representative

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A human resource consultancy is seeking a customer service representative to handle inquiries and complaints professionally. The role involves providing accurate information about products and services, documenting customer interactions, and collaborating with team members. The ideal candidate should have a high school diploma, at least 1 year of experience in customer service, and must demonstrate excellent communication skills along with patience and empathy. This position aims to enhance customer satisfaction in the Philippines.

Qualifications

• At least 1 year of experience in customer service roles is required.
• Must possess excellent communication skills and a customer-focused attitude.
• Ability to handle various customer situations with patience and empathy.

Responsibilities

• Handle customer inquiries and complaints in a professional manner.
• Provide accurate information regarding products and services.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication skills

Customer-focused attitude

Ability to multitask

Patience

Empathy

Education

High School Diploma or equivalent

Job description

Description

• Handle customer inquiries and complaints in a professional manner.
• Provide accurate information regarding products and services.
• Document customer interactions and update records in the system.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level: At least1 year
• Skills and Competencies:Excellent communication skills and a customer-focused attitude
• Qualities and Traits:Patience, empathy, and the ability to work under pressure
• Responsibilities and Duties:Ability to multitask and handle various customer scenarios