Call Center Representative

JetSon Manpower Agency; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading manpower agency in Metro Manila is seeking a dedicated customer service representative. The role requires responding to customer inquiries with accuracy, effectively resolving issues, and recording customer interactions. Candidates should possess a high school diploma or equivalent and demonstrate proficiency in English along with strong customer service skills. Join a dynamic team committed to enhancing customer experiences.

Qualifications

• Educational qualification includes a High School Diploma or equivalent.
• Proficient in English, with strong customer service skills.
• Ability to work effectively in a team environment.

Responsibilities

• Respond promptly to customer inquiries and provide accurate information.
• Utilize problem-solving skills to resolve customer issues effectively.
• Record details of customer interactions and follow-up actions.

Skills

Proficient in English

Strong customer service orientation

Effective problem-solving abilities

Education

High School Diploma or equivalent

Job description

• Respond promptly to customer inquiries and provide accurate information.
• Utilize problem-solving skills to resolve customer issues effectively.
• Record details of customer interactions and follow-up actions in the required systems.
• Maintain a positive and professional attitude when addressing customer concerns.
• Collaborate with team members to enhance customer experience and service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Proficient in English, strong customer service orientation, and effective problem-solving abilities
• Qualities and Traits: Team player with a strong work ethic and a commitment to excellence
• Responsibilities and Duties: Ability to manage account details and ensure customer satisfaction