Call Center Representative

StackPH; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer service provider in Quezon City is seeking a Junior Customer Service Representative. The role involves providing exceptional service, resolving customer issues, and maintaining records. Candidates should have a College Diploma and at least 6 months of BPO experience. Strong communication skills and technical proficiency are essential. This position offers the opportunity to work in a dynamic and supportive environment.

Qualifications

• Minimum of 6 months BPO experience required.
• Ability to multitask and prioritize workload.
• Familiarity with call center operations.

Responsibilities

• Provide exceptional customer service through various channels.
• Handle incoming calls addressing customer needs.
• Maintain accurate records of customer interactions.

Skills

Proficient in English

Strong customer service orientation

Excellent problem-solving skills

Education

College Diploma or equivalent

Job description

• Provide exceptional customer service and support to clients through various communication channels.
• Handle incoming calls and inquiries, addressing customer needs and resolving issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist in scheduling appointments and coordinating with relevant departments.
• Demonstrate strong problem-solving skills to identify and resolve customer concerns.

Requirements

• Educational Qualifications: College Diploma or equivalent
• Experience Level: Junior: 6 months BPO experience
• Skills and Competencies: Proficient in English language, strong customer service orientation, excellent problem-solving skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency.
• Responsibilities and Duties: Ability to multitask and prioritize workload in a fast-paced environment
• Qualities and Traits: Strong communication skills, patience, empathy, and a positive attitude towards customer service.