Call Center Representative

Best Reliable Resources; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service firm in the Philippines is hiring a Call Center Representative. The role involves providing exceptional customer service via phone, handling inquiries and complaints, and maintaining records. Candidates should have a Bachelor's degree and strong English proficiency, along with exceptional organizational skills. This position offers a fast-paced office environment and collaboration with team members.

Qualifications

• Less than 1 year of relevant experience is acceptable.
• Must possess excellent interpersonal skills.
• Adaptability and a positive attitude are essential.

Responsibilities

• Provide exceptional customer service via phone.
• Handle complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.

Skills

Strong English language proficiency

Exceptional customer service

Organizational skills

Team collaboration

Proficient in call center operations

Education

Bachelor’s degree

Job description

Responsibilities

• Provide exceptional customer service via phone, ensuring inquiries are addressed promptly.
• Handle complaints and provide appropriate solutions, escalating when necessary.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to achieve performance goals.
• Stay updated on product knowledge and company policies.

Job Details

• Job Title: Call Center Representative
• Educational Qualifications: Bachelor’s degree required.
• Experience Level: Less than 1 year of relevant experience.
• Skills and Competencies: Strong English language proficiency, exceptional customer service, organizational skills, and team collaboration. Proficient in call center operations and back office support.
• Responsibilities and Duties: Handle customer inquiries, schedule appointments, and provide support.
• Working Conditions: Fast-paced office environment with occasional overtime.
• Qualities and Traits: Must possess excellent interpersonal skills, adaptability, and a positive attitude.