Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 240,000 - 300,000; Full time

Job summary

A leading recruitment service provider is looking for customer service representatives in Taguig, Philippines. The role involves assisting customers via phone, email, or chat while documenting all interactions. Candidates should possess strong English communication skills, patience, and problem-solving abilities. This is an entry-level position, making it ideal for newcomers to the field. Flexible hours are available to accommodate various schedules.

Qualifications

• Open for newbies with a willingness to learn.
• Ability to multitask and handle different types of inquiries.
• Comfortable working in a fast-paced environment with flexible hours.

Responsibilities

• Provide excellent customer service via phone, email, or chat communication.
• Assist customers with inquiries, complaints, and product-related questions.
• Document all interactions in the CRM system.
• Maintain knowledge of company products and services to effectively assist customers.
• Achieve personal and team performance targets.

Skills

Proficiency in English language

Strong customer service skills

Effective communication skills

Patience

Problem-solving abilities

Education

At least HS Grad (Old Curriculum)

Job description

Responsibilities

• Provide excellent customer service via phone, email, or chat communication.
• Assist customers with inquiries, complaints, and product-related questions.
• Document all interactions in the customer relationship management (CRM) system.
• Maintain knowledge of company products and services to effectively assist customers.
• Achieve personal and team performance targets.

Requirements

• Educational Qualifications: At least HS Grad (Old Curriculum)
• Experience Level: Open for newbies
• Skills and Competencies: Proficiency in English language, strong customer service skills
• Qualities and Traits: Effective communication skills, patience, and problem-solving abilities
• Responsibilities and Duties: Ability to multitask and handle different types of inquiries
• Working Conditions: Ability to work in a fast-paced environment with flexible hours