Call Center Representative

Metacom Careers; Pasig; On-site; PHP 167,000 - 335,000; Full time

Job summary

Metacom Careers is seeking an entry-level Customer Service Representative in Pasig, Philippines. The role focuses on handling inbound and outbound calls, addressing customer queries and complaints, and scheduling follow-ups as needed.

The ideal candidate is a fresh graduate or has 0-2 years of experience, with strong English communication, problem-solving, and interpersonal skills. The position requires the ability to work in a fast-paced call center environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Fresh graduate or 0-2 years of customer service/call center experience.
• Proficient in English and strong customer service skills.
• Excellent interpersonal abilities and teamwork.
• Able to manage multiple tasks and provide accurate information.

Responsibilities

• Manage inbound and outbound calls professionally.
• Provide excellent customer service by addressing queries and complaints.
• Assist in scheduling appointments and follow-ups as needed.
• Collaborate with team members to enhance service delivery.
• Utilize problem-solving skills to resolve customer issues effectively.

Skills

English proficiency

Customer service

Problem solving

Team player

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

• Manage inbound and outbound calls professionally and efficiently.
• Provide excellent customer service by addressing queries and complaints.
• Assist in scheduling appointments and follow-ups as needed.
• Collaborate with team members to enhance service delivery.
• Utilize problem-solving skills to resolve customer issues effectively.

Description

• Manage inbound and outbound calls professionally and efficiently.
• Provide excellent customer service by addressing queries and complaints.
• Assist in scheduling appointments and follow-ups as needed.
• Collaborate with team members to enhance service delivery.
• Utilize problem-solving skills to resolve customer issues effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: Fresh Graduate or 0-2 years of experience in customer service or call center
• Skills and Competencies: Proficient in English Language, strong customer service skills, problem-solving abilities
• Qualities and Traits: Team player with excellent interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks and provide accurate information
• Working Conditions: Ability to work in a fast-paced call center environment