Call Center Representative

TalentBuzz Recruitment Agency; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

A recruitment agency in Cebu City is seeking a Customer Service Representative to manage inbound and outbound calls professionally. Responsibilities include resolving inquiries, maintaining records, and collaborating with the team to enhance service processes. The ideal candidate should have a Bachelor’s degree or equivalent experience and 0-2 years of relevant experience, with strong communication and problem-solving skills. Willingness to work various shifts is essential.

Qualifications

• 0–2 years of experience is preferred.
• Ability to work various shifts including evenings and weekends.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Empathetic and customer-focused behavior.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Resolve customer inquiries and provide accurate information.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Meet and exceed performance targets and KPIs.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Empathetic and customer-focused

Empathetic customer focus

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

Description

• Handle inbound and outbound calls in a professional manner.
• Resolve customer inquiries and provide accurate information.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Meet and exceed performance targets and KPIs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 0–2 years
• Skills and Competencies: Excellent verbal and written communication skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Empathetic and customer-focused
• Working Conditions: Ability to work various shifts including evenings and weekends