Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in Davao del Sur is hiring for a customer service role. This position involves handling inbound and outbound calls, assisting customers with inquiries, and maintaining accurate records. The ideal candidate should possess a bachelor's degree and 0-2 years of customer service experience, with strong communication and problem-solving skills. Join a fast-paced environment focused on customer satisfaction.

Qualifications

• 0-2 years of experience in a customer service role.
• Strong communication skills and an empathetic attitude.
• Ability to work in a fast-paced environment with a flexible schedule.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Assist customers with inquiries and provide solutions to their issues.
• Maintain accurate records of customer interactions.

Skills

Proficient in English Language

Customer Service

Problem Solving

People Skills

Education

Bachelor’s degree in a relevant field

Job description

Responsibilities

• Handle inbound and outbound calls in a professional manner.


• Assist customers with inquiries and provide solutions to their issues.


• Maintain accurate records of customer interactions in the database.


• Collaborate with team members to improve service delivery and customer satisfaction.


• Follow up with customers to ensure their issues are resolved.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.


• Experience Level: 0–2 years of experience in a customer service role.


• Skills and Competencies: Proficient in English Language, Customer Service, Problem Solving, and People Skills.


• Qualities and Traits: Strong communication skills, empathetic attitude, and ability to work under pressure.


• Working Conditions: Ability to work in a fast-paced environment, flexible schedule may be required.