Call Center Representative

Metacom Careers; Pasay; On-site; PHP 301,000 - 424,000; Full time

Job summary

Metacom Careers is seeking a customer service representative in Pasay, Philippines, to handle inbound and outbound calls with a professional demeanor. You will address inquiries, resolve issues, and document interactions accurately in the system, while maintaining solid knowledge of our products and services.

The role requires a Bachelor’s degree and 0–2 years of experience, with strong communication skills and the ability to multitask in a high-pressure environment.

Qualifications

• Bachelor's degree in a relevant field.
• 0–2 years of experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations.
• Positive attitude and willingness to learn.
• Ability to work flexible hours, including weekends.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Skills

Strong communication

Interpersonal skills

Multitasking

High-pressure

Education

Bachelor’s degree

Job description

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Description

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Requirements

• Educational Qualifications:Bachelor’s degree in a relevant field.
• Experience Level:0–2 years of experience preferred.
• Skills and Competencies:Strong communication and interpersonal skills.
• Skills and Competencies:Ability to multitask and handle high-pressure situations.
• Qualities and Traits:Positive attitude and a willingness to learn.
• Responsibilities and Duties:Ability to work flexible hours, including weekends.