Call Center Representative

Miranda HR; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in the Metro Manila area is seeking an individual to respond to inbound customer inquiries via phone and email. The ideal candidate will have a High School Diploma and experience in customer service roles. Responsibilities include providing solutions to customer issues, documenting interactions accurately, and maintaining a positive attitude while collaborating with the team. Must be able to work shifts, including evenings and weekends.

Qualifications

• 0–2 years of experience in customer service.
• Ability to handle calls in a fast-paced environment.
• Must be able to work in shifts, including evenings and weekends.

Responsibilities

• Respond to inbound customer inquiries via phone and email.
• Provide assistance and solutions to customers regarding products and services.
• Document customer interactions accurately in the system.
• Maintain a positive attitude and empathy while handling customer complaints.
• Collaborate with team members to achieve performance targets.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Patience

Education

High School Diploma or equivalent

Job description

Description

• Respond to inbound customer inquiries via phone and email.
• Provide assistance and solutions to customers regarding products and services.
• Document customer interactions accurately in the system.
• Maintain a positive attitude and empathy while handling customer complaints.
• Collaborate with team members to achieve performance targets.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and patience.
• Responsibilities and Duties: Ability to handle calls in a fast-paced environment.
• Working Conditions: Must be able to work in shifts, including evenings and weekends.