Call Center Representative Hiring.

Recruitify_HR; Metro Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a customer service representative to handle inquiries via phone, email, and chat, resolve issues, and document interactions. The role emphasizes swift, professional service and collaboration with team members.

Ideal candidates have a High School Diploma, 1–3 years in customer service, excellent verbal and written communication, and a calm, problem-solving mindset compatible with a fast-paced office and shift work.

Qualifications

• High School Diploma or equivalent.
• 1–3 years in a customer service or call center environment.
• Excellent verbal and written communication.
• Strong problem solving abilities and a positive attitude.
• Ability to handle difficult customer interactions and remain calm under pressure.
• Fast-paced office environment with potential shift work.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Skills

Communication skills

Verbal communication

Written communication

Education

High School Diploma

Job description

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in a customer service or call center environment
• Skills and Competencies: Excellent communication skills, both verbal and written
• Qualities and Traits: Strong problem solving abilities and a positive attitude
• Responsibilities and Duties: Ability to handle difficult customer interactions and remain calm under pressure
• Working Conditions: Fast-paced office environment with potential shift work