Call Center Representative

Hirelink OPC; Davao del Sur; On-site; PHP 223,000 - 357,000; Full time

Job summary

Hirelink OPC in the Philippines seeks a customer service representative to respond to inquiries via phone, email and chat, and to provide accurate information about products and services. Responsibilities include resolving issues promptly, maintaining detailed records of interactions, and assisting in managing customer accounts and orders with a flexible schedule including weekends.

A Bachelor’s degree is preferred and 0–2 years of experience, along with excellent communication and

Qualifications

• Bachelor’s degree preferred in a relevant field.
• 0–2 years of experience in customer support or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about products and services
• Resolve customer issues in a timely and effective manner
• Maintain detailed records of customer interactions
• Assist in managing customer accounts and orders

Skills

Excellent verbal and written comms

Education

Bachelor’s degree in a relevant field

Job description

Description

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about products and services
• Resolve customer issues in a timely and effective manner
• Maintain detailed records of customer interactions
• Assist in managing customer accounts and orders

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years
• Skills and Competencies: Excellent verbal and written communication skills
• Qualities and Traits: Strong problem-solving abilities
• Working Conditions: Ability to work flexible hours, including weekends