Call Center Representative

Metacom Careers; Parañaque; On-site; PHP 200,880 - 290,160; Full time

Job summary

Metacom Careers is seeking a Junior Customer Service representative to provide exceptional service through effective communication and issue resolution. The role involves handling customer inquiries, documenting interactions, and collaborating with a team to improve service quality.

The ideal candidate has a Bachelor's degree and 0–2 years of experience, with strong English language skills and a focus on customer satisfaction.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: Junior: 0–2 years
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Strong customer service abilities
• Qualities and Traits: Excellent people and interpersonal skills
• Qualities and Traits: Ability to work effectively in a team environment

Responsibilities

• Provide exceptional customer service through effective communication.
• Handle incoming calls and address customer inquiries and issues.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance service delivery.
• Assist in resolving customer complaints in a timely manner.

Skills

English language

Customer service

Teamwork

Education

Bachelor's degree

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service through effective communication.
• Handle incoming calls and address customer inquiries and issues.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance service delivery.
• Assist in resolving customer complaints in a timely manner.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: Junior: 0–2 years
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Strong customer service abilities
• Qualities and Traits: Excellent people and interpersonal skills
• Qualities and Traits: Ability to work effectively in a team environment

English Language Customer Service People Skills Interpersonal Skills Team Player