Call Center Agent

Metacom Careers; Pampanga; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

Commission & incentives

HMO

Job training

Professional development

Job summary

Metacom Careers in the Philippines is seeking a dedicated customer service professional to deliver exceptional support. You will handle inquiries, resolve issues, and maintain accurate records while collaborating with teammates to ensure service excellence.

Fresh graduates or students are encouraged to apply. Strong English communication, patience, and teamwork are essential to succeed in a fast-paced, customer-focused environment.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• Fresh graduates or students welcome to apply.
• Strong communication and problem-solving skills.
• Ability to work well in a fast-paced environment.
• Willingness to deliver high-quality customer support.

Responsibilities

• Provide exceptional customer service through effective communication and problem-solving skills.
• Handle inbound and outbound calls efficiently, addressing customer inquiries and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.
• Identify and escalate issues to appropriate teams when necessary.

Skills

English proficiency

Customer service

Team player

Education

Bachelor's degree

Job description

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service through effective communication and problem-solving skills.
• Handle inbound and outbound calls efficiently, addressing customer inquiries and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.
• Identify and escal...

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or Student.
• Skills and Competencies: Proficient in English Language, strong customer service skills, and ability to work as a team player.
• Responsibilities and Duties: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude toward customer satisfaction.