Call Center Agent

Metacom Careers; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Commission

Performance bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in the Philippines is seeking a motivated customer service representative to provide exceptional support through effective communication and problem-solving.

You will handle inbound and outbound calls, maintain accurate records, and collaborate with teammates to ensure high-quality service. Fresh graduates or students are welcome, with training available to develop English proficiency and customer service skills.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Fresh Graduate or Student experience level.
• Proficient in English language, strong customer service skills, and ability to work as a team player.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication skills, patience, and a positive attitude toward customer satisfaction.

Responsibilities

• Provide exceptional customer service through effective communication and problem-solving skills.
• Handle inbound and outbound calls efficiently, addressing customer inquiries and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.
• Identify and elevate priority issues to the appropriate departments as needed.

Skills

English proficiency

Customer service

Team player

Education

Bachelor’s degree preferred

Job description

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service through effective communication and problem-solving skills.
• Handle inbound and outbound calls efficiently, addressing customer inquiries and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.
• Identify and elevate priority issues to the appropriate departments as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or Student.
• Skills and Competencies: Proficient in English Language, strong customer service skills, and ability to work as a team player.
• Responsibilities and Duties: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude toward customer satisfaction.