Call Center Agent

Metacom Careers; Misamis Oriental; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Commission

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers in the Philippines seeks a customer service professional to deliver exceptional support by communicating effectively and solving problems.

As a fresh graduate or student, you will handle inbound and outbound calls, maintain accurate records, and collaborate with teammates to ensure high-quality service while staying patient and customer-focused.

Training and development opportunities are available to help you grow in this role.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or Student.
• Skills and Competencies: Proficient in English Language, strong customer service skills, and ability to work as a team player.
• Responsibilities and Duties: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude toward customer satisfaction.

Responsibilities

• Provide exceptional customer service through effective communication and problem-solving skills.
• Handle inbound and outbound calls efficiently, addressing customer inquiries and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.
• Identify and upscale priority issues to the appropriate departments as needed.

Skills

English proficiency

Customer service

Team player

Multitasking

Education

Bachelor’s degree in a relevant field

Job description

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Read More

Description

• Provide exceptional customer service through effective communication and problem-solving skills.
• Handle inbound and outbound calls efficiently, addressing customer inquiries and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.
• Identify and upscale priority issues to the appropriate departments as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or Student.
• Skills and Competencies: Proficient in English Language, strong customer service skills, and ability to work as a team player.
• Responsibilities and Duties: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude toward customer satisfaction.

Working Location