Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Ilocos Norte; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing company in the Philippines is seeking a Customer Service Representative. The ideal candidate has a high school diploma and 0-2 years of experience. Responsibilities include handling customer calls, responding to inquiries, documenting interactions, and resolving complaints. Strong English proficiency and excellent customer service skills are essential. This role offers an opportunity to work collaboratively with others to enhance customer satisfaction.

Qualifications

• 0–2 years of experience preferred.
• Familiarity with call center operations preferred.

Responsibilities

• Handle incoming customer calls and provide assistance as needed.
• Respond to customer inquiries regarding products and services.
• Document and track customer interactions in the system.
• Resolve customer complaints and provide effective solutions.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Proficiency in English language

Excellent customer service skills

Strong problem-solving abilities

Good interpersonal and people skills

Education

High School diploma or equivalent

Job description

• Handle incoming customer calls and provide assistance as needed.
• Respond to customer inquiries regarding products and services.
• Document and track customer interactions in the system.
• Resolve customer complaints and provide effective solutions.
• Work collaboratively with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Good interpersonal and people skills
• Responsibilities and Duties: Familiarity with call center operations preferred