Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment outsourcing company in the Philippines is seeking a customer support representative to handle incoming calls and assist customers. The ideal candidate will have a High School Diploma, excellent English skills, and 0–2 years of experience in customer service. Responsibilities include resolving inquiries, documenting interactions, and maintaining a professional demeanor.

Qualifications

• 0–2 years of experience in a customer service role.

Responsibilities

• Handle incoming customer calls and provide support.
• Respond to customer inquiries and resolve issues effectively.
• Maintain a positive and professional demeanor at all times.
• Document customer interactions in the system accurately.
• Assist in meeting departmental performance targets.

Skills

Excellent English language skills

Strong customer service orientation

Effective problem-solving abilities

Strong interpersonal and people skills

Familiarity with call center operations

Education

High School Diploma or equivalent

Job description

• Handle incoming customer calls and provide support.
• Respond to customer inquiries and resolve issues effectively.
• Maintain a positive and professional demeanor at all times.
• Document customer interactions in the system accurately.
• Assist in meeting departmental performance targets.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of experience in a customer service role
• Skills and Competencies: Excellent English language skills
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Effective problem-solving abilities
• Qualities and Traits: Strong interpersonal and people skills
• Skills and Competencies: Familiarity with call center operations