Call Center Representative

Work-1 Manpower Recruitment Services; Misamis Oriental; On-site; PHP 223,200 - 334,800; Full time

Job summary

A manpower recruitment service in Misamis Oriental is seeking a customer service representative. Your role will include managing incoming calls, providing exceptional service, and recording interactions in the database. A bachelor's degree is preferred, alongside strong English skills and a commitment to teamwork. This position is perfect for individuals with up to 2 years of experience in customer service, who are dedicated to maintaining customer satisfaction and a positive work environment.

Qualifications

• 0–2 years of experience in a customer service role.
• Ability to maintain a positive work environment.
• Strong work ethic and commitment to excellence.

Responsibilities

• Manage incoming calls and customer inquiries.
• Provide excellent customer service and support.
• Collaborate with team members to achieve departmental goals.

Skills

Customer service skills

Proficiency in English

Team collaboration

Education

Bachelor's degree in a relevant field

Job description

Description

• Manage incoming calls and customer inquiries, solving issues with efficiently.
• Provide excellent customer service and support to enhance customer satisfaction.
• Record customer interactions accurately in the database.
• Collaborate with team members to achieve departmental goals.
• Adhere to company policies and procedures while maintaining a positive work environment.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Proficient in the English language; strong customer service skills.
• Skills and Competencies: Ability to work collaboratively as a team player.
• Qualities and Traits: Strong work ethic and commitment to excellence.