Call Center Representative

Metacom Careers; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to handle inbound and outbound calls, address inquiries, resolve issues, and document every interaction in the system. The role also requires maintaining product knowledge and assisting in training new staff as needed.

The ideal candidate has strong communication and interpersonal skills, a willingness to learn, and the ability to multitask in a fast-paced environment, including working flexible hours and weekends.

Qualifications

• Bachelor’s degree in a relevant field.
• 0–2 years of experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations.
• Positive attitude and a willingness to learn.
• Ability to work flexible hours, including weekends.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Skills

Strong communication

Multitasking under pressure

Education

Bachelor’s degree in a relevant field

Job description

Description

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Description

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Requirements

• Educational Qualifications:Bachelor’s degree in a relevant field.
• Experience Level:0–2 years of experience preferred.
• Skills and Competencies:Strong communication and interpersonal skills.
• Skills and Competencies:Ability to multitask and handle high-pressure situations.
• Qualities and Traits:Positive attitude and a willingness to learn.
• Responsibilities and Duties:Ability to work flexible hours, including weekends.