Call Center Representative

Casa Uno Beach Resort; Manila; On-site; PHP 167,400 - 223,200; Full time

Job summary

A beach resort in the Philippines is seeking customer service representatives to manage inquiries via phone, email, or chat. The ideal candidates should possess strong communication skills and a high school diploma. Responsibilities include resolving complaints, maintaining customer records, and ensuring customer satisfaction in a fast-paced environment. Full-time position available with no prior experience required.

Qualifications

• Strong communication skills to respond to customer inquiries.
• Ability to maintain customer records accurately.
• Patience and empathy when resolving complaints.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints in a timely manner.
• Maintain records of customer interactions.

Skills

Strong communication

Interpersonal skills

Customer-oriented

Patience

Empathy

Education

High School diploma or equivalent

Job description

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints in a timely and efficient manner.
• Maintain records of customer interactions and transactions.
• Follow up on customer issues to ensure satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of relevant experience preferred.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-oriented with patience and empathy.
• Working Conditions: Fast-paced office environment; shift work may be required.

Working Location

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