Call Center Representative

Dempsey Resource Management Inc.; Makati; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading resource management company in Metro Manila is seeking a Customer Service Representative to manage inbound and outbound calls. Candidates should have a Bachelor's degree and less than 1 year of experience in the BPO industry. Strong customer service and problem-solving skills are essential. This full-time role may require shift work, and includes a month of paid training.

Qualifications

• Less than 1 year of experience in BPO industry.
• Can type 100 words per minute.
• Willing to undergo 1 month paid training.

Responsibilities

• Manage inbound and outbound calls effectively.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain accurate records of customer interactions.

Skills

Proficient in English

Strong customer service skills

Problem-solving abilities

Teamwork skills

Familiarity with Salesforce

Education

Bachelor’s degree

Job description

Responsibilities

• Manage inbound and outbound calls effectively.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery.
• Meet call handling targets and performance metrics.
• Demonstrate effective communication and problem-solving skills.

Qualifications

• Educational Qualifications: Bachelor’s degree required.
• Experience Level: Less than 1 year of experience in BPO industry in Blend Financial Account local or international, willing to work onsite or office based, full-time, USA time, shifting schedule.
• Willing to undergo 1 month paid training after passing the final interview
• Skills and Competencies: Proficient in English (USA or British Accent is advantage) can type 100 words per minute, strong customer service, problem-solving abilities, teamwork, familiarity with Salesforce, and call center operations.
• Working Conditions: Office environment, potential for shift work, and high call volume.
• Qualities and Traits: Empathetic, adaptable, resilient, and an excellent communicator.