Call Center Representative

Sterling Global Call Center, Inc.; Pasig; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading call center company in Metro Manila is seeking an experienced customer service representative. The ideal candidate will manage inbound and outbound calls, providing exceptional customer service and documenting interactions using Salesforce. With at least 2 years of experience, candidates should possess strong communication skills and the ability to collaborate with team members to enhance customer satisfaction. Join a dynamic team dedicated to delivering high-quality service.

Qualifications

• Minimum of 2 years experience in a similar role.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills and strong problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Provide excellent customer service to address inquiries and resolve issues.
• Collaborate with team members to improve processes and customer satisfaction.

Skills

Proficient in English language

Strong customer service skills

Experience with Salesforce

Familiarity with call center operations

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Description

• Handle inbound and outbound calls efficiently and professionally.
• Provide excellent customer service to address inquiries and resolve issues.
• Utilize Salesforce and other tools to document customer interactions.
• Maintain a high level of product knowledge to enhance customer experience.
• Collaborate with team members to improve processes and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 02 years
• Skills and Competencies: Proficient in English language, strong customer service skills, experience with Salesforce, familiarity with call center operations
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Qualities and Traits: Excellent communication skills, strong problem-solving abilities, and a positive attitude