Customer Service Agent (Blended)

3o-BPO Incorporated; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

3o-BPO Incorporated in Manila is seeking a dedicated and solutions-oriented Customer Service Representative to support a blended account. The role emphasizes delivering excellent customer service and resolving inquiries.

You will maintain detailed records of customer communications and account activities, and collaborate with team members to achieve customer satisfaction and service goals.

Candidates with at least 6 months in the BPO industry and familiarity with Salesforce are preferred.

Qualifications

• At least 6 months of experience in the BPO industry is highly preferred.
• Strong verbal and written communication skills.
• Experience handling retail, e-commerce, or B2B accounts is an advantage.
• Familiarity with Salesforce is highly preferred.

Responsibilities

• Provide assistance to customers by answering inquiries and delivering excellent customer service.
• Identify customer concerns and implement effective solutions to address their needs.
• Maintain detailed and accurate records of customer communications and account activities.
• Collaborate with team members to achieve customer satisfaction and service goals.

Skills

BPO experience

Communication skills

Tools

Salesforce

Job description

We are looking for a dedicated and solutions-oriented Customer Service Representative. The role involves working under a blended account.

Job Description:

• Provide assistance to customers by answering inquiries and delivering excellent customer service.

• Identify customer concerns and implement effective solutions to address their needs.

• Maintain detailed and accurate records of customer communications and account activities.

• Collaborate with team members to achieve customer satisfaction and service goals.

Requirements:

• At least 6 months of experience in the BPO industry is highly preferred.

• Strong verbal and written communication skills.

• Experience handling retail, e-commerce, or B2B accounts is an advantage.

• Familiarity with Salesforce is highly preferred.