Customer Service Representative (Blended)

Reliasourcing Inc.; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

Reliasourcing Inc. is seeking a dedicated Customer Service Representative in Pasay, Metro Manila. The ideal candidate will provide exceptional support through inbound and outbound calls, ensuring high-quality service and customer satisfaction.

This role requires strong communication skills, the ability to multitask, and prior experience in a BPO or Call Center environment. Candidates should have a positive attitude and a willingness to learn.

Qualifications

• At least 1 year of international voice experience in a BPO or Call Center.
• Prior experience in a phone-based support role.
• Positive attitude and ability to adapt.

Responsibilities

• Handle inbound and outbound customer phone calls professionally.
• Address and resolve customer inquiries effectively.
• Document all customer interactions accurately.

Skills

Strong verbal communication

Customer service skills

Ability to multitask

Sales experience

Job description

Job Summary

We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will provide exceptional support to customers through inbound and outbound calls, resolving inquiries efficiently, and ensuring a high standard of service quality.

Key Responsibilities

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and elevate issues when necessary to ensure prompt resolution.

Preferred Qualifications

• At least 1 year of international voice experience in a BPO or Call Center setting.
• Prior experience in a phone-based or contact center support role.
• Prior experience with sales.
• Strong verbal communication and customer service skills.
• Ability to multitask and manage call flow effectively.
• Comfortable working in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.