Customer Service Representative (Blended)

Reliasourcing; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider is seeking a dedicated Customer Service Representative in Metro Manila. The ideal candidate will provide exceptional support through inbound and outbound calls, resolving inquiries efficiently while ensuring high-quality service. Candidates should have at least one year of international voice experience in a BPO or Call Center setting, strong verbal communication skills, and a positive attitude. This is an excellent opportunity to grow in a fast-paced environment.

Qualifications

• At least 1 year of international voice experience in a BPO or Call Center setting.
• Prior experience in a phone-based or contact center support role.
• Strong verbal communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality and compliance standards.

Skills

Verbal communication

Customer service skills

Multitasking

Adaptability

Job description

Job Summary:

We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will provide exceptional support to customers through inbound and outbound

calls, resolving inquiries efficiently, and ensuring a high standard of service quality.

Key Responsibilities:

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and elevate issues when necessary to ensure prompt resolution.

Preferred Qualifications:

• At least 1 year of international voice experience in a BPO or Call Center setting.
• Prior experience in a phone-based or contact center support role.
• Prior experience with sales.
• Strong verbal communication and customer service skills.
• Ability to multitask and manage call flow effectively.
• Comfortable working in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.