Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Bacolod; On-site; PHP 167,400 - 223,200; Full time

Job summary

A recruitment outsourcing company in Bacolod is seeking customer service representatives to provide exceptional support via phone and chat. Applicants need a High School Diploma and should demonstrate strong English communication and customer service skills. No prior experience is required, making this an excellent opportunity for entry-level candidates eager to work in a fast-paced call center environment.

Qualifications

• Must communicate effectively in English.
• Excellent communication and problem-solving skills required.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service via phone or chat.
• Engage with customers to understand their needs.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance service delivery.
• Participate in ongoing training and development.

Skills

English communication

Customer service skills

Education

High School Diploma or Senior High School Diploma

Job description

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues via phone or chat.


• Engage with customers to understand their needs and offer appropriate solutions.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with team members to enhance service delivery and customer satisfaction.


• Participate in ongoing training and development to improve performance and service skills.

Qualifications

• Educational Qualifications: High School (old curriculum) / Senior High School Diploma


• Experience Level: No experience needed


• Skills and Competencies: Can communicate in English language, strong customer service skills


• Qualities and Traits: Excellent communication and problem-solving skills


• Working Conditions: Ability to work in a fast-paced call center environment