Call Center Representative

Metacom Careers; Manila; On-site; PHP 223,200 - 357,120; Full time

Job summary

Metacom Careers is seeking an entry-level Customer Service Representative in the Philippines. The role involves handling incoming calls, providing information, and resolving inquiries with a professional approach.

You will document interactions and work with the team to enhance service quality while using technical systems to assist customers. Ideal candidates have a High School Diploma or equivalent and 0–2 years of experience.

Qualifications

• High School Diploma or equivalent is required.
• 0–2 years of experience, fresh graduates encouraged to apply.
• Strong interpersonal and people skills are essential.
• Proficiency in English language is required.
• Excellent customer service orientation is expected.
• Team player with good organizational skills is preferred.
• Basic technical skills are a plus.

Responsibilities

• Answer incoming calls and provide information to customers efficiently.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service quality.
• Utilize technical systems to assist customers effectively.

Skills

Interpersonal skills

English proficiency

Customer service orientation

Team player

Organizational skills

Basic technical skills

Education

High School Diploma or equivalent

Job description

Description

• Answer incoming calls and provide information to customers efficiently.


• Resolve customer inquiries and complaints in a timely and professional manner.


• Document customer interactions and maintain accurate records.


• Collaborate with team members to improve service quality.


• Utilize technical systems to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent.


• Experience Level: 0–2 years (Fresh graduates encouraged to apply).


• Skills and Competencies: Strong interpersonal and people skills.


• Skills and Competencies: Proficiency in English language.


• Skills and Competencies: Excellent customer service orientation.


• Qualities and Traits: Team player with good organizational skills.


• Skills and Competencies: Basic technical skills.