Call Center Agent | Easy Account | Open for All November Class

TASK AGENCIES INC; Jasaan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive training programme

Career development opportunities

Competitive compensation

Performance incentives

Health and wellness benefits

Supportive work environment

Work‑life balance

Employee development

Job summary

TASK AGENCIES INC is hiring Call Center Agents for its Jasaan, Misamis Oriental office. This full-time role welcomes applicants with or without prior call center experience as part of a November class open to all.

You will handle customer inquiries, resolve issues, and provide outstanding service while following company procedures and scripts. Training and development opportunities are available to grow within the customer service team.

Qualifications

• High school diploma or equivalent is the minimum educational qualification.
• Previous call centre experience is preferred but not required; learners welcome.
• Willingness to work various shifts including mornings, evenings or weekends.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Listen actively to customer concerns and provide accurate information and solutions.
• Process customer transactions, payments, and account inquiries efficiently and securely.
• Maintain detailed and accurate records of all customer interactions in the system.
• Follow company policies, procedures and scripts while maintaining a personal touch.
• Meet or exceed call handling targets and quality standards.
• Escalate complex issues to supervisors or specialised departments when necessary.
• Contribute to a positive team environment and support colleagues when needed.
• Participate in training and development programmes to enhance product knowledge and skills.

Skills

Communication

Customer service

Empathy

Attention to detail

Problem solving

Reliability

Tech proficiency

Flexibility

Teamwork

Education

High school diploma or equivalent

Job description

Call Center Agent | Easy Account | Open for All November Class

About us TASK AGENCIES INC is a leading provider of customer service solutions, dedicated to delivering exceptional support and communication services to our clients across various industries. We pride ourselves on building a dynamic workplace where our team members can thrive, develop their skills, and make a real impact in every customer interaction. With a commitment to excellence and innovation, we create an environment where both our employees and clients succeed.

About the role We are seeking enthusiastic and customer-focused Call Center Agents to join our team on a full-time basis at our office in Jasaan, Misamis Oriental. This is an excellent opportunity for individuals looking to launch their career in customer service or those with experience in the call centre industry. This November class is open for all applicants, regardless of previous call centre experience. As a Call Center Agent, you will be the voice of our company, handling customer inquiries, resolving issues, and providing outstanding service that exceeds expectations. You will play a crucial role in maintaining our company's reputation and fostering positive customer relationships.

Key responsibilities

Handle inbound and outbound customer calls with professionalism and courtesy

Listen actively to customer concerns and provide accurate information and solutions

Process customer transactions, payments, and account inquiries efficiently and securely

Maintain detailed and accurate records of all customer interactions in the system

Follow company policies, procedures and scripts whilst maintaining a personal touch

Meet or exceed call handling targets and quality standards

Escalate complex issues to supervisors or specialised departments when necessary

Contribute to a positive team environment and support colleagues when needed

Participate in training and development programmes to enhance product knowledge and skills

What we're looking for

Communication skills: Clear, articulate speaking ability with excellent listening and comprehension skills

Customer service orientation: Genuine desire to help customers and provide exceptional support

Patience and empathy: Ability to remain calm and professional when handling difficult or frustrated customers

Attention to detail: Accuracy in data entry, note‑taking, and following procedures

Problem‑solving ability: Quick thinking and ability to resolve issues or find appropriate solutions

Reliability: Punctuality, consistent attendance, and dedication to meeting targets

Technical proficiency: Comfortable using computers, phone systems, and customer management software

Flexibility: Willingness to work various shifts, including early mornings, evenings, or weekends as required

Team player mentality: Ability to work collaboratively with colleagues and management

High school diploma or equivalent: Minimum educational qualification

Previous call centre experience: Preferred but not required; we welcome applicants with no prior experience who are willing to learn

What we offer

Comprehensive training programme: Full induction and ongoing training to ensure your success in the role

Career development opportunities: Clear pathways for progression within our customer service team

Competitive compensation: Attractive salary package commensurate with experience

Performance incentives: Bonus schemes and rewards for meeting or exceeding targets

Health and wellness benefits: Access to health and wellness programmes supporting your wellbeing

Supportive work environment: A collaborative team culture with management that values your contribution

Work‑life balance: Structured shift patterns and scheduled breaks to ensure your wellbeing

Employee development: Opportunities to develop new skills and advance within the organisation