Customer Support Agents for Retail Account - Start ASAP

TalentSync Training and Development; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Job summary

TalentSync Training and Development in Cebu, Central Visayas, is seeking enthusiastic Customer Support Agents for Retail Account for a full-time role. You will be the voice of our retail clients, handling inquiries across phone, email, and live chat, and ensuring customer satisfaction from first contact.

Ideal candidates hold a high school diploma, have experience in customer service or a call centre, strong English communication, and a customer-centric mindset.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a call centre.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities with a customer-centric approach.
• Ability to multitask and manage multiple customer enquiries simultaneously.
• Proficiency with computer systems, databases, and CRM software.

Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, and live chat with professionalism and courtesy
• Provide product information, process orders, and resolve customer complaints promptly and effectively
• Maintain detailed and accurate records of customer interactions in the company's database systems
• Identify customer needs and recommend appropriate retail products and solutions
• Follow established scripts and guidelines whilst adapting communication to individual customer needs
• Escalate complex issues to senior staff or management when necessary
• Meet or exceed performance targets including call handling time, customer satisfaction scores, and sales metrics
• Participate in training programmes to develop product knowledge and customer service skills
• Collaborate with team members to share best practices and contribute to a positive team environment
• Adhere to company policies, procedures, and quality assurance standards

Skills

Customer service

Call center

English communication

Multitasking

CRM software

Teamwork

Education

High school diploma

Tools

CRM software

Job description

We are seeking enthusiastic and dedicated Customer Support Agents for Retail Account to join our growing team at TalentSync Training and Development. This is a full-time position based in Cebu, Central Visayas, with the opportunity to start as soon as possible. As a Customer Support Agent, you will be the voice of our retail clients, providing exceptional support to customers through various communication channels. This role is critical to maintaining customer satisfaction, building brand loyalty, and ensuring that every customer interaction reflects our commitment to excellence.

Key responsibilities

• Handle inbound and outbound customer enquiries via phone, email, and live chat with professionalism and courtesy

• Provide product information, process orders, and resolve customer complaints promptly and effectively

• Maintain detailed and accurate records of customer interactions in the company's database systems

• Identify customer needs and recommend appropriate retail products and solutions

• Follow established scripts and guidelines whilst adapting communication to individual customer needs

• Escalate complex issues to senior staff or management when necessary

• Meet or exceed performance targets including call handling time, customer satisfaction scores, and sales metrics

• Participate in training programmes to develop product knowledge and customer service skills

• Collaborate with team members to share best practices and contribute to a positive team environment

• Adhere to company policies, procedures, and quality assurance standards

What we're looking for

• High school diploma or equivalent qualification

• Proven experience in customer service or a call centre environment (preferably in retail)

• Excellent verbal and written communication skills in English

• Strong listening and problem-solving abilities with a customer-centric approach

• Ability to multitask and manage multiple customer enquiries simultaneously

• Proficiency with computer systems, databases, and customer relationship management (CRM) software

• Patience, empathy, and a positive attitude when dealing with diverse customer personalities

• Ability to work effectively both independently and as part of a team

• Flexibility to work in a shift-based environment, including weekends if required

• Strong time management and organisational skills

• Willingness to learn and adapt to new processes and technologies