Customer Service (Client Account Associate)

Kreeayt BPO; Angeles; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO after 30 days with 1 dependent

Dental Coverage

Group Life Insurance (Php100,000)

Yearly Birthday Cake

Free Snacks in the Pantry

Paid Leaves

Free Lunch on First Day

Family Day

Job summary

Kreeayt BPO is seeking a Customer Service Agent to join our Angeles team. The role involves handling inbound and outbound calls, delivering accurate information, and resolving customer concerns with professionalism.

Candidates should have strong English communication skills, be adaptable, and able to learn new tools quickly. Onsite work with night shifts is required; prior BPO experience is a plus.

Qualifications

• Excellent English communication and active listening skills.
• Ability to handle calls professionally and efficiently.
• Adaptable and quick to learn new tools and systems.
• Strong problem-solving and critical thinking abilities.
• Able to work onsite and night shift.
• BPO experience is a plus.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information and resolve inquiries.
• Document call details and update records in systems.
• Use internal tools and platforms to assist customers.
• Maintain high customer satisfaction through clear communication.
• Follow company processes and stay updated on procedures.

Skills

English communication

Active listening

Problem solving

Leadership

Education

Senior high diploma / vocational course

Tools

Microsoft Excel

Job description

Overview

We are looking for a Customer Service Agent to join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems.

Basic Qualifications

• Excellent English verbal communication and active listening skills
• Ability to handle customer calls professionally and efficiently
• Highly adaptable and able to learn new tools and systems quickly
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment
• Previous customer service or call handling experience is a plus
• Basic computer proficiency and ability to navigate multiple systems
• Leadership experience and skills is an advantage

What you'll do:

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Provide accurate information and resolve customer concerns or inquiries
• Document call details and update records in the appropriate systems
• Use internal tools and platforms to assist customers effectively
• Maintain a high level of customer satisfaction through clear communication and timely resolution
• Follow company processes, guidelines, and service standards
• Continuously learn and adapt to new tools, systems, and procedures

Who you are:

• Education: Senior high diploma or any vocational course is acceptable.
• Knowledge with Microsoft excel.
• BPO experience of at least 1 year is an advantage
• With good leadership skills
• Able to work onsite and night shift.

Why Join Us?

Competitive Salary + Night Differential
Philippine Statutory Benefits
Company Benefits and Practices

• HMO after 30 days with 1 dependent
• Dental Coverage
• Group Life Insurance (Php100,000)
• Yearly Birthday Cake
• Token every Work Anniversary
• Free Snacks in the Pantry
• Paid Leaves
• Free Lunch on First Day
• Family Day (potluck every last Friday of the Month)
• Free Anti-Rad eyeglasses upon Regularization
• Monthly Wellbeing Check (mental health day)