Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Competitive salary up to ₱30,000

Sign-on bonus

Comprehensive benefits including HMO coverage

Career growth and learning opportunities

Job summary

A leading recruitment firm in the Philippines is looking for a Call Center Agent who will serve as the first point of contact for customers. The role involves assisting with inquiries, resolving issues, and delivering exceptional service. Candidates should be high school graduates with good English skills. Experience in a call center is not required. This position offers competitive salary, sign-on bonus, and comprehensive benefits including HMO coverage and meal allowances.

Qualifications

• Good English communication skills.
• Basic computer navigation skills.
• Willing to work onsite and on shifting schedules, including night shifts.

Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.
• Provide accurate information on products, services, billing, and company policies.
• Troubleshoot basic technical or account-related concerns.
• Process orders, returns, refunds, and account updates.
• Document customer interactions and resolutions in the system.

Skills

Active listening

Empathy

Multitasking

Time management

Adaptability

Teamwork

Professionalism

Education

High school graduate or equivalent

Job description

Job Title: Call Center Agent

Department: Customer Support / Operations

Employment Type: Full-Time

Job Summary

Join us a Call Center Agent! You’ll be the first point of contact for our customers, assisting with inquiries, resolving issues, and delivering exceptional service. If you’re a problem-solver who thrives in a fast-paced environment, we want you on our team.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently
• Provide accurate information on products, services, billing, and company policies
• Troubleshoot basic technical or account-related concerns
• Process orders, returns, refunds, and account updates
• Document customer interactions and resolutions in the system

Qualifications

• High school graduate or equivalent
• With or without prior call center experience
• Good English communication skills
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules, including night shifts

Skills Required

• Active listening and empathy
• Multitasking and time management
• Adaptability and ability to work under pressure
• Teamwork and professionalism

What We Offer

• Competitive salary up to ₱30,000 (depending on experience)
• Sign-on bonus for qualified candidates and selected sites
• Comprehensive benefits including HMO coverage, meal allowance, and wellness programs
• Career growth and learning opportunities with a global leader in customer experience