Call Center Agent/ CSR

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company in Metro Manila is seeking a Customer Service Representative to respond to inquiries and resolve complaints. Candidates must possess strong communication skills and can be college undergraduates or graduates. Experience is not necessary. This role involves maintaining records and exceeding performance metrics in a dynamic environment.

Qualifications

• Must be a college undergraduate or graduate (not a student).
• Open to candidates with or without experience.

Responsibilities

• Respond to customer inquiries promptly through phone, email, chat, or social platforms.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints efficiently and escalate complex cases when necessary.
• Process orders, returns, exchanges, and account updates.
• Maintain customer records by updating account information in the system.
• Follow communication scripts, guidelines, and best practices.
• Identify customer needs and suggest appropriate products or services.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Skills

Strong communication skills

Education

College Undergraduate or College Graduate

Job description

Job Responsibilities

• Respond to customer inquiries promptly through phone, email, chat, or social platforms.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints efficiently and Escalate complex cases when necessary.
• Process orders, returns, exchanges, and account updates.
• Maintain customer records by updating account information in the system.
• Follow communication scripts, guidelines, and best practices.
• Identify customer needs and suggest appropriate products or services.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications;

• College Undergraduate (not student) or College Graduate
• with or without experience
• Strong communication skills