Call Center Representative

Ampersand; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Ampersand is hiring a Customer Service Representative in Taguig, Metro Manila. The CSR serves as the frontline for client inquiries, resolves complaints, processes transactions, and updates user accounts via phone, live chat, email, or social media.

Candidates should be college graduates with at least 6 months of call center experience and be amenable to onsite work. Strong multitasking and organizational skills are essential to manage conversations and ticketing efficiently.

Qualifications

• College graduates with at least 6 months of call center experience.
• Amenable to report on site.
• Ability to multitask, organize, and prioritize work.

Responsibilities

• Answering inquiries: Respond to user questions regarding product details, company policies, and service guidelines via phone, live chat, email, or social media.
• Resolving issues: Troubleshoot user problems and fix complaints to achieve a first-contact resolution.
• Processing transactions: Handle customer orders, refunds, cancellations, and billing updates.
• Logging information: Document every conversation, request, and note accurately inside a CRM or ticketing platform.

Skills

Call center experience

On-site work

Multitasking & organization

Education

College degree

Job description

We are hiring for Customer Service Representatives

A Customer Service Representative (CSR) is the frontline agent who handles incoming and outgoing communications to support clients. The core duties involve answering inquiries, resolving complaints, and updating user accounts.

Responsibilities

• Answering Inquiries: Respond to user questions regarding product details, company policies, and service guidelines via phone calls, live chat, email, or social media.


• Resolving Issues: Troubleshoot user problems and fix complaints to achieve a first-contact resolution.


• Processing Transactions: Handle customer orders, refunds, cancellations, and billing updates.


• Logging Information: Document every conversation, request, and note accurately inside a CRM or ticketing platform.

Job Requirements

• College Graduate with least 6 months of call center experience


• Amenable to report on site


• Ability to multi-task, organize, and prioritize work