Customer Service Representative( Call Center Agent)

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

A recruitment outsourcing company in Cebu City is seeking a candidate for a customer service role. The position involves handling inbound and outbound calls, providing accurate information about products and services, and resolving customer concerns professionally. Candidates should be high school or college graduates, with or without experience, although 1 year of experience is preferred. This is an excellent opportunity to start a career in customer service.

Qualifications

• HS Graduate or College Graduate.
• With or without experience, preferred 1 year experience.
• Resolve customer concerns, complaints, and issues in a timely and professional manner.
• Document customer interactions and update account information in the system.
• Process orders, payments, requests, and other transactions as required.
• Escalate complex concerns to the appropriate department when necessary.

Responsibilities

• Handle inbound and/or outbound calls.
• Provide accurate information regarding products and services.
• Resolve customer concerns and issues in a timely manner.
• Document customer interactions and update accounts.
• Process orders and payments as required.
• Escalate complex concerns to the appropriate department.

Skills

Call handling

Customer service

Documentation

Order processing

Education

High School Graduate

College Graduate

Job description

Responsibilities:

• Handle inbound and/or outbound calls
• Provide accurate information regarding products, services, and company policies
• Resolve customer concerns, complaints, and issues in a timely and professional manner
• Document customer interactions and update account information in the system
• Process orders, payments, requests, and other transactions as required
• Escalate complex concerns to the appropriate department when necessary

Qualifications:

• HS Graduate or College Graduate
• with or without experience
• Preferred ( 1 year or experience