Call Center Agent

SmartLine Human Resource Services Inc; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading HR services provider in Quezon City is looking for a Customer Service Representative to manage customer inquiries and resolve issues. Candidates should have a bachelor’s degree and 1-3 years of call center experience, demonstrating excellent communication and problem-solving skills. This full-time role requires adaptability in a fast-paced environment, with the potential for evening and weekend shifts.

Qualifications

• 1-3 years of experience in a call center environment.
• Empathetic, patient, and adaptable to various customer needs.
• Fast-paced office environment; may require evening and weekend shifts.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Assist with product-related issues and resolve complaints.
• Document customer interactions and follow up as needed.
• Meet quality and performance metrics as set by management.
• Participate in training sessions for skill enhancement.

Skills

Excellent communication

Problem-solving skills

Proficiency in CRM software

Education

Bachelor’s degree in any relevant field

Job description

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Assist with product-related issues and resolve complaints.
• Maintain a professional and courteous demeanor while handling calls.
• Document customer interactions and follow up as needed.
• Meet quality and performance metrics as set by management.
• Participate in training sessions for skill enhancement.

Qualifications

• Educational Qualifications: Bachelor’s degree in any relevant field.
• Experience Level: 1-3 years of experience in a call center environment.
• Skills and Competencies: Excellent communication, problem-solving skills, and proficiency in CRM software.
• Working Conditions: Fast-paced office environment; may require evening and weekend shifts.
• Qualities and Traits: Empathetic, patient, and adaptable to various customer needs.