Call Center Agent (Blended Account, Email, Chat Support)

Miranda HR; Pasig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Holiday gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR in the Philippines is seeking a Call Center Agent to handle blended account support across email, chat, and phone. You will aim to deliver accurate responses and resolve issues promptly while maintaining high satisfaction.

The role emphasizes patient, empathetic interaction, clear written and verbal communication, and collaboration with teammates. Flexible shifts including weekends and holidays are part of the working conditions, with opportunities for training and recognition.

Qualifications

• High school diploma or equivalent preferred.
• Entry-level: 0–2 years of experience.
• Strong verbal and written communication skills.
• Patient, empathetic, and customer-oriented.
• Flexible work shifts including weekends and holidays.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide timely and accurate responses to requests and concerns.
• Maintain high customer satisfaction by resolving issues effectively.
• Document interactions and feedback in the system.
• Collaborate with team members to ensure smooth service delivery.

Skills

Verbal communication

Written communication

Education

High school diploma

Job description

Call Center Agent (Blended Account, Email, Chat Support)

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Job Description

Employee Recognition and Rewards

• Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

• Handle customer inquiries via phone, email, and chat support.
• Provide timely and accurate responses to customer requests and concerns.
• Maintain high customer satisfaction by resolving issues effectively.
• Document customer interactions and feedback in the system.
• Collaborate with team members to ensure seamless customer service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level: 0-2 years.
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Patient, empathetic, and customer-oriented.
• Working Conditions: Flexible work shifts including weekends and holidays.