Call Center Agent (Voice Account)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company in Metro Manila is looking for a customer service representative. The ideal candidate should have at least 3 years of experience and a high school or college degree. Responsibilities include responding to customer inquiries via various channels and resolving concerns professionally. This role is suitable for fresh graduates as well.

Qualifications

• Must have at least 3 years of experience in customer service.
• Fresh graduates are welcome to apply.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns with professionalism and empathy.
• Process orders accurately.
• Record all customer interactions in the system.
• Follow company policies and procedures.

Skills

Customer service skills

Problem-solving

Effective communication

Empathy

Education

High School Graduate or College Graduate

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

• HS Graduate or College Graduate
• with at least more than 3 years of experience
• fresh graduate are welcome to apply

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns with professionalism and empathy.
• Process orders, forms, applications, and related service requests accurately.
• Record all customer interactions, feedback, and transactions in the system.
• Follow company communication standards, policies, and procedures.
• Escalate complex issues to the appropriate department as needed.
• Provide accurate and complete information using approved tools and resources.

Customer Service

HR Officer

Synlink Recruitment Outsourcing Co. Inc.

Active within three days

Working Location

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