Call Center Agent -

Work-1 Manpower Recruitment Services; Iloilo City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work-1 Manpower Recruitment Services is seeking a customer service associate to handle inbound and outbound calls, assist customers with inquiries, and document interactions in the CRM system. The role emphasizes strong English communication and a customer-centric approach.

Flexible hours include evenings and weekends, in Iloilo City, Philippines. The ideal candidate holds a Bachelor's degree in a related field and has 0–2 years of experience.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience.
• Proficient in English language and effective communication skills.

Responsibilities

• Provide exceptional customer service through inbound and outbound calls.
• Assist customers with inquiries, complaints, and support needs.
• Follow communication scripts and guidelines to ensure consistency.
• Document interactions accurately in the CRM system.
• Collaborate with team members to improve processes and enhance the customer experience.

Skills

English proficiency

Communication skills

Education

Bachelor's degree in a relevant field

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service through inbound and outbound calls.
• Assist customers with inquiries, complaints, and support needs.
• Follow communication scripts and guidelines to ensure consistency.
• Document interactions accurately in the customer relationship management system.
• Collaborate with team members to improve processes and enhance the customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English language and effective communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude.
• Responsibilities and Duties: Ability to work well in a high-pressure environment.
• Working Conditions: Flexible working hours, including evenings and weekends.