Call Center Agent – Account Support

Neksjob Philippines; Pampanga; On-site; PHP 156,000 - 246,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Pampanga is seeking a Customer Support - Call Center Agent to assist customers with account-related concerns, process requests, and update information. You will maintain service quality and protect customer data.

The role emphasizes clear communication, attention to detail, and reliable data-entry skills, with opportunities for professional development and performance-based incentives.

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.

Responsibilities

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Skills

Call center experience

Communication skills

Attention to detail

Data-entry skills

Professional and trustworthy

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for assisting customers with account-related concerns, requests, transactions, and information updates. Provides reliable support while protecting customer information and maintaining service quality.

Key Responsibilities:

• Assist customers with account concerns.
• Process account requests and transactions.
• Verify and update customer information.
• Explain account policies and procedures.
• Resolve customer issues efficiently.
• Maintain accurate customer records.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong attention to detail.
• Basic computer and data-entry skills.
• Professional and trustworthy.